About telus billing support

About telus billing support

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and on the billing facet, that’s more horrendous! Purchased a new cellphone as my agreement was up for renewal on the net was purported to get $one hundred credit by no means showed up sent the telephone by using mail just how they explained to me to copyright Publish and got it. I got a text concept saying they acquired it and my credit score might be on my Monthly bill, but nonetheless my bill came plus they nonetheless demand me for it. After i identified as. They'd the audacity to state that the phone wasn’t the cellphone they ended up anticipating?! What other cell phone could it are already? It was their cellular phone they despatched me two decades ago?! Along with the convey it back application?! They explained to me they'd check into it and e-mail me again under no circumstances acquired an e mail. They identified as me again and we’re attempting to say it had been a technical issue with my cellphone precisely the same agent who is speculated to have taken care of me?

Used to be the leader and the reason I are a faithful Telus custiomer For several years. But This is often about to change!!

It is currently been two months and my problem with the billing hasn't been settled , I have been customer Telus for more than twenty years and this customer service is horrendous! I asked to speak to supervisor several over and over last. She mentioned she would they also desired me to Visit the retailer wherever I drop the mobile phone off and purchased the cell phone Once i advised her I did everything on the web she didn’t trust me?  The telephone I gained the box was opened and there was no physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go down to the store to get why was my box open up? Why wasn’t my box sealed? Mobile phone fall batteries  is very pretty slow like my aged cellphone was way a lot better than this thing. I think they gave me a old phone is just how they deal with customers with extended because they  reward loyalty ?!!! 

I am wanting to renew my Online service following the two calendar year deal expired. We also have primary cable which I by no means use and want to get rid of. It is actually unachievable To achieve this on the internet, plus the telephone number for support is incredibly perfectly concealed. I eventually bought it from the reseller. I known as the quantity, and listened to AI check out to obtain me to do it on the internet, but you can't quit utilizing a service on line.

• I initially renewed my deal soon after speaking with the agent named Abdul, who gave me a offer that I accepted, although it couldn’t match a suggestion from Rogers.

with the Black Friday i named Telus to obtain me a different mobile line for my daughter if there is a offer like i acquired previously for my other kids as being a faithful customer with Telus.

once the agent review my account he mentioned I am unable to give you a deal or credits such as you have now together with your exiting account, so i just gave up and hangup the cell phone.

once the agent overview my account he explained I am unable to give you a offer or credits such as you have now together with your exiting account, so i just gave up and hangup the cellular phone.

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I'm going to terminate every one of the services property and cellular with Telus and convey to my family and friends to take action, which was the worst knowledge I obtained with Telus

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The hours they've are usually not Doing work nicely with my work and caring for an elderly relative busy schedule. I also chatted but they instructed me I ought to simply call in. 

My skilled is a really individual guy. He taught me how to repair my problem in various easy techniques. What’s more, he guided me as a result of every action, in some cases more than after. I'm truly grateful!

The TELUS crew acknowledges that our work spans many Territories and Treaty places and we have been grateful for the standard Knowledge Keepers and Elders who're with us now, anyone who has long gone prior to us plus the youth that encourage us.

I'm going to cancel every one of the services house and mobile with Telus and notify my friends and family to do so, that was the Telus technical support worst practical experience I got with Telus